Chapter 2 How Businesses Use Information Systems

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29)
A hotel reservation system is a typical example of a management information
system.

30)
Management information systems typically support non-routine decision making.

31) Enrolling
employees in benefits plans is a business process handled by the finance and
accounting function.

32)
Functional systems that support business processes within a single functional
group, such as human resources, are being phased out in favour of
cross-functional systems.

33)
Managers need TPSs to monitor the status of internal operations and the firm’s
relations with the external environment.

34)
Most MISs use sophisticated mathematical models or statistical techniques.

35)
Decision-support systems help managers make decisions that are unique, rapidly
changing, and not easily specified in advance.

36)
Decision-support systems use internal information as well as information from
external sources.

37)
ESSs are designed to serve the middle management of the organization.

38)
ESSs are designed to incorporate data about external events, but they also draw
summarized information from internal MIS and DSS.

39)
ESSs are designed primarily to solve specific problems.

40)
Information supplied by an enterprise system is structured around
cross-functional business processes.

41)
Enterprise systems often include transactions with customers and vendors.

42)
Supply chain management systems are more externally oriented than enterprise
systems.

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